Andrew is a freelance technology journalist, marketer, & dog parent.
The concept behind the Internet of Things (IoT) has been around for almost four decades. However, this technology didn’t make an impact until the last decade.
Speech recognition technology has been around since the early 1950s. However, the level of sophistication required to deliver enhanced user experiences wasn’t achieved until recently.
What’s Driving the Growth of Voice Technology?
COVID-19 has created a dire need for touchless control systems that are operated by voice commands alone. This approach promotes health and safety during COVID times and beyond to guarantee a safer future.
However, let’s take a couple of steps back to see how we came to this point in the evolution of this technology:
- The ubiquity of voice-controlled IoT devices
- Extensive global penetration of smart speakers
- The popularity of voice search
Significant strides in the progress of Natural Language Processing, including general context understanding and sentiment analysis
Advances in both Artificial Intelligence (AI) and Machine Learning (ML) to deliver personalized experiences
How’s Voice-Driven IoT Changing the Technology Landscape?
Speech recognition systems are in a continuous state of learning and maturing, so it’s safe to expect every application and technology to be voice-enabled in the future.
Most of us have some experience with voice-enabled devices in smart homes, so let’s look at some other examples:
The area where I see the most potential in a post-pandemic world is the rise of voice payments. For example, voice-driven IoT systems provide personalized customer journeys, customer service, and complement other technologies that deliver immersive experiences.
At present voice-enabled digital assistants help employees boost efficiency and productivity. This can be anything from taking on time-consuming (and sometimes trivial) tasks like scheduling meetings, interviews, setting up reminders, and taking notes at meetings.
Such voice interfaces that leverage speech-to-text capabilities are also extended to streamlining collaboration by initiating and managing conference calls, generating highlights, and more.
Salespeople who are on the field, for example, can search for documents, trawl through customer records, send emails, and more with voice commands.
Smart Healthcare Services
When you add IoT voice-controlled devices into the equation, healthcare institutions are better placed to provide information about treatment procedures, medications, and the like. This approach enables healthcare services providers to deliver enhanced patient experiences.
Going forward, we can expect IoT to become more than sensors that collect data. They will engage users more and deliver enhanced experiences across industries.
When we achieve real-time translation, it’ll be a game-changer that removes barriers in business and interpersonal relationships.
Imagine running a completely automated global customer service operation or traveling the world and communicating easily with the locals. Looking at the way things are going, it’s safe to say that it’ll be here in a few years.