VoIP stands for Voice over Internet Protocol, and this technology enables connecting with customers over the phone while using an Internet connection instead of telephone services. Telecommunication companies usually charge high fees to perform calls from different countries. With VoIP technology, your team doesn’t need phones anymore – Internet connection and laptop are enough to make a call. You can hire customer support specialists from anywhere – also from the countries where it is cheaper to find people with the skills your organization is searching for. You suddenly get access to a much wider talent pool!
Margo writes all sorts of stories about automation from the point of a curious observer and analyst.
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